Company & policies
Plan, purchase and delivery information, your rights and how to contact us, all in one place.
Company information
Who operates YallaSimo, its registration details and how to contact us.
Being preparedTerms and conditions
How the service works and the conditions for choosing and buying a plan.
Being preparedDelivery and activation
How your eSIM and invoice reach you, when installation details appear, and how issuance, installation and activation differ.
Being preparedRefund policy
How to request a refund review, how each situation is assessed, and the consumer rights this policy does not limit.
Being preparedPrivacy policy
Information used to provide and protect the service, and your rights over it.
Being preparedCookies and local storage
Device storage for sign-in, security and preferences, and how to control it.
Being preparedPayment, prices and taxes
Currency, totals, discounts, taxes, invoices and available payment methods.
Being preparedOffers, referrals and rewards
Coupons, referral links and promotional credit: eligibility, limits, and the effects of cancellation and refunds.
Being preparedeSIM service terms
Compatibility, installation, activation, coverage and use of your selected plan.
Being preparedCancellation policy
How to cancel by email, what happens at each stage of the service, and the withdrawal rights the law where you live may give you.
Being preparedAcceptable use policy
Lawful and secure use of accounts, eSIMs and the platform.
Being preparedComplaints policy
How to complain, how a case is reviewed and how to escalate an unresolved issue.
Being preparedHave a question about your order?
Open a ticket from your account and include your order number. Do not share your eSIM installation code or payment details.